Privacy Policy

Effective Date: March 26, 2025
Last Updated: March 26, 2025

At Center for Intimacy Connection and Change (CICC), we are committed to protecting your privacy and maintaining the highest standards of data protection. This Privacy Policy is designed to help you understand how we collect, use, store, and safeguard your personal information in compliance with international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

We are committed to transparency about the personal data we collect and the purposes for which we use it. Our data collection practices are designed to provide you with the best possible service while respecting your privacy rights.

A. Personal Data You Provide

We collect personal information that you voluntarily share with us during your interactions with our services:

• Identification Information
  • Full name
  • Contact details (email address, phone number)
  • Mailing or billing address

• Account and Authentication Data
  • Username
  • Profile information you choose to share
  • Communication preferences

• Transactional Information
  • Billing and payment details(if applicable)
  • Purchase history
  • Service-specific information relevant to your interactions

• Communication Data
  • Information submitted through contact forms
  • Customer support inquiries
  • Feedback and survey responses
  • Correspondence with our team

B. Automatically Collected Information

When you interact with our website or services, we automatically gather certain technical and usage data to improve user experience and site functionality:

• Device and Connection Data
  • IP address
  • Device type and model
  • Operating system
  • Browser type and version
  • Network and connection information

• Website Usage Analytics
  • Pages visited
  • Time spent on pages
  • Click-through rates
  • Navigation paths
  • Interaction with website features

• Technical Tracking Technologies
  • Cookies
  • Web beacons
  • Local storage
  • Session tracking mechanisms

C. Data from Third-Party Sources

To enhance our services and provide personalized experiences, we may receive additional information from trusted third-party sources:

• Social media platforms
  • Public profile information (with your consent)
  • Interaction data
  • Demographic insights

• Marketing partners
  • Aggregated audience data
  • Interest-based information
  • Marketing engagement metrics

• Publicly available sources
  • Professional directories
  • Public records
  • Professionally curated databases

Note: Our data collection practices are designed to comply with GDPR, CCPA, and other applicable privacy regulations. We continually review and update our processes to protect your personal information.

How We Use Your Data

We use your personal data for the following purposes:

• To provide and improve our services
• To communicate with you (newsletters, promotions, support)
• To process transactions (if applicable)
• To analyze website traffic and user behavior
• To comply with legal obligations
• To enhance security and prevent fraud

Legal Basis for Processing (GDPR Compliance)

We process personal data based on the following legal grounds:

• Consent: When you voluntarily provide data or subscribe to communications.
• Contractual Necessity: When processing is necessary to provide our services.
• Legitimate Interest: To improve our services and secure our platform.
• Legal Obligation: When required to comply with laws or regulations.

Your Rights Under GDPR & CCPA

If you are a resident of the EU/EEA (under GDPR) or California (under CCPA), you have the following rights:

A. GDPR Rights (for EU/EEA Users)

• Right to Access – Request a copy of the data we hold about you.
• Right to Rectification – Correct inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten) – Request deletion of your data.
• Right to Restrict Processing – Request limited processing of your data.
• Right to Data Portability – Receive your data in a structured format.
• Right to Object – Object to data processing based on legitimate interests.
• Right to Withdraw Consent – Withdraw consent at any time.

B. CCPA Rights (for California Residents)

• Right to Know – Request details about the data we collect and share.
• Right to Delete – Request deletion of your personal data.
• Right to Opt-Out – Opt-out of the sale of your data (we do not sell data).
• Right to Non-Discrimination – We will not discriminate against you for exercising your rights.

To exercise any of these rights, please contact us at office@centericc.com

Data Retention

We keep your personal information only for as long as needed to fulfill the purposes described in this policy. Our data retention periods are based on business needs and legal requirements. When information is no longer necessary, we will securely delete or anonymize it. If you request to delete your data, we will do so promptly, except when we are legally required to retain specific information for compliance with laws, resolving disputes, or enforcing our agreements.

Data Security and Protection

We are committed to protecting your personal information through comprehensive security measures designed to safeguard against unauthorized access, disclosure, alteration, and destruction. We continuously monitor and update our security infrastructure, maintain incident response protocols, and are committed to transparency in the event of any potential security incidents. Users are encouraged to support our security efforts by using strong passwords, enabling two-factor authentication, and being cautious about sharing personal information.

Third-Party Sharing

We do not sell your personal data. We may share data with:

• Service providers (hosting, analytics, payment processors)
• Legal authorities (when required by law)
• Business partners (if relevant to our services, with your consent)

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, improve website functionality, and personalize content. These small data files help us understand user interactions, remember preferences, and provide tailored services. Our cookies include essential, analytical, functional, and marketing types to optimize your website experience.

International Data Transfers

We recognize the complexities of global data transfers and are committed to protecting your personal information when it moves across international borders. When your data is transferred outside your country of origin, particularly from the European Union (EU) or European Economic Area (EEA) to the United States or other countries, we implement rigorous safeguards to ensure your privacy rights are maintained. These protections include standard contractual clauses approved by regulatory authorities, binding corporate rules, and stringent data protection agreements that comply with GDPR and international data protection standards. We only transfer data to jurisdictions that provide adequate levels of data protection, and we maintain strict oversight to ensure your information receives consistent, high-level privacy protection regardless of its geographical location.

Updates to This Privacy Policy

We might change this privacy policy over time. When we do, we will update the date at the top of the page. We suggest you check this page from time to time to see if anything has changed. If you keep using our service after we make changes, it means you agree with the new policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: office@centericc.com

Phone: 443-835-6991

Address 1: 6 Reservoir Circle | Suite 206
Pikesville, MD 21208

Address 2: 11140 Rockville Pike | Suite 415
Rockville, MD 20852

Sharing of Personal Information:

We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Opting Out of Text Messages:

You have the right to opt out of receiving text messages from CICC at any time. To opt-out, you can reply “STOP” to any text message you receive from us. 

Consent and Opt-In:

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.